Description

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY: Title - Beneficiary Locator Service Issued by: Department of Veterans Affairs Veterans Benefits Administration (VBA) Subject: Requirement Overview and Information Sought Discription 1.0 Introduction VA Insurance Service and Operations Center (INS) provides life insurance benefits and services for 5.5 million Veterans, Service members, and their families. VA INS requires locator and outreach services to assist with locating difficult to find beneficiaries and establishing contact with beneficiaries to facilitate the completion of claims. The services shall include obtaining current contact information for named beneficiaries, conducting research to identify possible alternate beneficiaries, obtaining current contact information for alternate beneficiaries, and conducting outreach to beneficiaries to provide information to facilitate completing claims. This Request for Information (RFI) aims to gather data on vendor capabilities, methodologies, applicable technologies, and cost metrics relevant to the automation services outlined in the Beneficiary Locator Services Performance Work Statement (PWS). 2.0 Purpose The RFI aims to: 1. Gain insight into current industry capabilities and best practices regarding beneficiary locator and outreach services. 2. Understand cost structures and pricing models for such services. 3. Assess potential vendors' abilities to meet the requirements stipulated in the PWS. 3.0 Background VA Insurance Service and Operations Center (INS) offers valuable life insurance benefits and services that provide Veterans with peace of mind and financial security for their beneficiaries. VA INS is responsible for the administration and oversight of eleven government life insurance programs, which provide $1.5T in total coverage to 5.5 million Veterans, Service members, and their families. In accordance with the Faster Payment to Veteran s Survivors Act of 2022 (Public Law No. 117-313), VA INS requires locator and outreach services to assist with locating difficult to find beneficiaries and establishing contact with beneficiaries to facilitate the completion of claims. The locator and outreach services will allow VA INS employees to efficiently and effectively disburse payments to beneficiaries who are entitled to VA Insurance proceeds faster and improve the accuracy and timeliness of claims processing. 4.0 Scope Vendors are requested to provide information on their capabilities to support the following areas: A. Electronic address search B. Genealogical research C. Encrypted file transfer solution D. Claims outreach mailings E. Return mail processing for returned outreach letters 5.0 Information Requested Responses shall include the following information: 1. Company Information: a. Name of the company b. Contact information (address, phone number, email) c. Point of contact d. Company overview 2. Service & Technology Capabilities: a. Description of specific services offered that align wit…

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