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Description
Statement Of Work UPS Maintenance and Repair BACKGROUND Strategic Weapons Facility Pacific (SWFPAC) requires comprehensive maintenance and repair service contract for three (3) Uninterruptible Power Supply (UPS) units located at SWFPAC facilities on Naval Base Kitsap-Bangor in Silverdale, WA. The purpose of this contract is to ensure the reliable operation of critical power infrastructure through proactive maintenance and timely emergency support. 2. Equipment Covered: Make Model Description Serial Number APC SYCF40KF Symmetra PX UPS 20kVA 40 and/or PDU QD1633340704 APC SYCF40KF Symmetra PX UPS 40kVA 40 and/or PDU QD1830240733 APC SYCF40KF Symmetra PX UPS 40kVA 40 and/or PDU QD1830240729 SCOPE: The contractor shall provide all-inclusive preventative maintenance, on-site emergency repair, and remote technical support for the UPS equipment listed in paragraph 2. To ensure the manufacturer's warranty remains valid, services must be delivered by an American Power Conversion (APC)-certified or authorized service provider. All components, parts, and consumables used for maintenance or repair must be new, genuine original equipment manufacturer parts that meet APC specifications. 3.1. Technical Support The contractor shall provide 24 hours a day, 7 days a week, 365 days a year (24/7/365) telephone and email access to a technical support center for troubleshooting and service dispatch. 3.2. On-Site Support Emergency On-Site Response: For any critical failure resulting in a loss of redundancy or an inability to support the protected load, a qualified technician must arrive on-site within six (6) hours of the service request being logged. This six (6) hour response shall be guaranteed 24/7/365. Standard On-Site Response: For non-critical failures where the UPS remains operational, a qualified technician must arrive on-site no later than the next business day. Parts & Labor: This contract shall cover 100% of the costs for all replacement parts, hardware, capacitors, fans, and any other components needed to restore the UPS units listed in paragraph 2 to full operational status. All associated labor, travel, and expenses for on-site visits shall be included. Equivalent Hardware: If a failed hardware component is no longer manufactured, it shall be replaced with an equivalent or superior component that is fully compatible. 3.3. Preventative Maintenance (PM) The contractor shall perform one (1) scheduled on-site preventative maintenance visit during the contract period. This visit shall include all UPS units listed in paragraph 2. The PM service must include, at a minimum, the following tasks for each UPS: Visual Inspection: Check for loose connections, overheating, component discoloration, and physical defects. Environmental Checks: Measure and record ambient temperature and humidity. Cleaning: Clean and remove dust/debris from the interior and exterior of the UPS. Electrical Checks: Perform thermal scans on electrical connections to identify potential fail…
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