Description

The mission of U.S. Customs and Border Protection, Air and Marine Operations (AMO) Critical Incident Response Team (CIRT) is to offer confidential assistance and support to all AMO employees in times of personal need or due to traumatic incidents, and to refer employees to necessary resources for follow-up care. The objective of the AMO CIRT is to minimize psychological trauma that AMO employees may experience in their job performance and render assistance as an attempt to accelerate normal recovery to abnormal events, some of which are unique to AMO. Dr. Tania Glenn & Associates P.A has served as the primary provider of the aforementioned services for AMO in prior years to the present and has been instrumental in the implementing and maintaining of various critical incidents and trauma response protocols across AMO as required by the CIRT. Glenn & Associates developed a unique model for crisis intervention with first responders entitled “TEN FOUR” an acronym for “ T riage- E ducate- N ormalize- F ree dialogue- O rganize thoughts- U nderstand the big picture- R estore resilience”. The “TEN FOUR” model (which is only taught and copyrighted through Tania Glenn & Associates) is currently incorporated and used as part of AMO's CIRT training and has proven to be an effective method for CIRT members to render assistance to those AMO employees who have encountered various traumatic incidents over the past several years. While CBP recognizes industry-wide capabilities to deliver such services, it is imperative at this time that this effort be supported by a vendor that possesses the historical and institutional knowledge of the current traumatic response measures being executed within the AMO CIRT environment. Tania Glenn & Associates will continue supporting current CIRT cases and maintaining the level of operational effectiveness throughout the CIRT environment. It should be further noted that this requirement is not intended to revamp existing practices nor to introduce a brand-new program approach in AMO. Rather, it is simply a follow-on effort to address ongoing CIRT activities and scope of work including: Clinical coordination of the CIRT to include initial and recurrent annual training Upon activation of CIRT, provides interventions during and after critical incidents as they arise, and follow-up services and referrals for affected personnel with the ability to deploy within 24 to 48 hours of the event, if requested. Conducts phone consultations with CIRT personnel, as well as affected employees who have been impacted by a traumatic event. Provides support during Police Week for initial and returning family members that have been affected by a traumatic event. Continuity of services is critical to maintaining trust, rapport, and consistent messaging for AMO personnel who have participated in their courses, consultations, and individualized treatment, particularly in the sensitive areas of trauma, critical incident response, and long‑…

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