STATEMENT OF WORK Vertical Medication Carousel Maintenance and Support Kansas City VA Medical Center Scope: The services, repairs, and maintenance to be provided by the contractor under this agreement shall consist of furnishing all parts, labor and transportation to provide preventive maintenance and repair of the SencorpWhite vertical medication carousel. Contractor shall only support assets listed on the support contract. Contractor shall perform onsite preventative maintenance of the carousel equipment and components. KCVA will open a service request when preventative maintenance is required for equipment listed on the support contract. If the facility acquires or installs additional SencorpWhite carousel units during the contract period, such units may be added to the support contract through a contract modification or future task order and will be covered under the same terms and conditions. Background: The SencorpWhite vertical medication carousel is used by the pharmacy to safely, accurately, and efficiently store and retrieve medications for patients during hospital stays or clinical procedures. The equipment is critical for Pharmacy Services and patient safety at the VA Medical Center. This procurement is intended to establish a service contract to cover both preventative and corrective maintenance services, thereby ensuring continuous reliability of the equipment identified in this statement of work. Under this contract, the Contractor will provide services via a Gold Tier Support Plan. The Gold Tier Support Plan includes 24/7/365 access to the Contractor s Technical Support Center, quarterly onsite preventative maintenance in accordance with the Contractor s current preventive maintenance schedule (as outlined in Section 7), and a guaranteed system uptime of 97%. The plan also includes all necessary repair parts (new or factory rebuilt), labor, and equipment required to maintain proper carousel performance; however, consumables are specifically excluded from coverage. Consumables are defined as non-durable items and accessories not essential to device operation, including but not limited to labels, printer ribbons, paper, non-OEM bins and shelving, and other items not specifically designated for maintenance or repair by the OEM. This maintenance and support agreement enables the Kansas City VA Medical Center to maintain high standards for medication storage and operational efficiency by investing in essential infrastructure upgrades. The reliable and accurate operation of the equipment at all times is considered critical to patient health and safety. Period of Agreement: The Government anticipates awarding a single-award Indefinite Delivery, Indefinite Quantity (IDIQ) contract for maintenance and support of the SencorpWhite vertical medication carousels. Task orders will be issued by the contracting officer or authorized ordering official as services are required during each ordering period. Additional units installed during the contr…