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Customer Service Operationsview on SAM.gov

HOMELAND SECURITY, DEPARTMENT OF › CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES

Posted Aug 4, 2026

Due Sep 1, 2026

Washington, DC

NAICS 541611 – Administrative Management and General Management Consulting Services

Sol # CFO_CUST_SVC_OPS

AI Summary

• This FAR/DFARS opportunity is for an ICE customer service contract that requires technical expertise in the customer billing model.
• The contractor will be performing financial system support and other operational functions for DHS Customer Components under a one-year period with multiple option years.
• The PWS outline monthly, quarterly, and annual operations, including deliverables such as Customer Billing Model (CBM) administration and reporting.

Description

The requirement is to support ICE/OFM in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The contractor will provide operational, technical, and administrative support for monthly, quarterly, and annual operations, including the Customer Billing Model (CBM), financial systems, and deliverables as outlined in the Performance Work Statement (PWS).

Classification

NAICS541611

PSC CodeR408

Place of Performance

CityWashington

StateDC

ZIP20536

CountryUNITED STATES

Contracting Office

OfficeCHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES

CityWashington

StateDC