Managed Service Providerview on SAM.gov

REQUEST FOR INFORMATION (RFI) Managed Service Provider Support Contract 1.0 INTRODUCTION The Department of Defense, Washington Headquarters Services (WHS) Contracting Office, on behalf of the Department of War Office of Inspector General (DoW OIG), is issuing this RFI as part of the acquisition planning phase. The purpose of this RFI is to identify sources capable of providing the comprehensive IT operational support services detailed in the attached Performance Work Statement (PWS) and to request Capability Statements and a Rough Order of Magnitude (ROM) based on the estimated workload. This RFI is for market research and acquisition planning purposes only and does not constitute a Request for Proposal (RFP), a solicitation, or a promise to issue an RFP in the future. This RFI does not commit the Government to contract for any supply or service whatsoever. The Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party's expense. 2.0 BACKGROUND The DoW OIG serves a critical mission to identify, deter, and investigate fraud, waste, and abuse within the Department of War. To support this mission, the DoW OIG relies on specialized IT systems. D-CATSe is the authoritative case management system for the DoW OIG's administrative investigations, built on a suite of Microsoft technologies. It requires continuous, high-availability operational support to serve a global user base that is expected to grow significantly. The attached PWS details the full scope of services required to support D-CATSe and other DoW OIG business systems. 3.0 REQUIREMENT OVERVIEW The Government requires a contractor to provide non-personal IT operational support services across a portfolio of systems as defined in the PWS. The contractor will be the primary IT operational support integrator, collaborating with DoW OIG personnel to ensure the quality, performance, security, and efficiency of these systems. Primary System: Defense Case Activity Tracking System, Enterprise (D-CATSe). Core Task Areas: The required services are detailed in the PWS and include, but are not limited to: Program and Project Management Risk Management Requirements Management, Analysis, and Assessment Systems Engineering (including Cybersecurity) System Design and Configuration Management Test and Evaluation Operations, Maintenance, and Sustainment Tier 2 Help Desk Support Continuity of Operations (COOP) Planning and Support Contract Type: Firm-Fixed-Price Level-of-Effort (FFP-LOE). Period of Performance: One (1) base year with four (4) one-year option periods. Place of Performance: The primary place of performance will be the Mark Center in Alexandria, VA, and the contractor's site. Security Requirements: The contractor must have an active Secret Facility Clearance at the start of the contract. All personnel performing work under this contract must have at a minimum, an interi…