DJ10--Third Party Monitoring Service & Subscription for VISN 5 Elkridge Landing Officeview on SAM.gov

STATEMENT OF WORK Third Party Monitoring Services & Subscription VA Capitol Healthcare Network 5 (VISN 5) 1. Background & Purpose The Department of Veterans Affairs (VA) seeks a third party provider to deliver subscription based monitoring, protection, and ongoing service support for physical security systems at the VISN 5 office. Services shall cover Intrusion Detection, Access Control, and Video Surveillance systems, including central station monitoring and a protection plan for naturally occurring faults/failures of currently installed equipment. 2. Place of Performance VISN 5 Office 939 Elkridge Landing Road Suite 300 Linthicum Heights, MD 21090 3. Period of Performance Base Period: June 30, 2026 June 29, 2027 Option Year 1: June 30, 2027 June 29, 2028 Option Year 2: June 30, 2028 June 29, 2029 Option Year 3: June 30, 2029 June 29, 2030 Option Year 4: June 30, 2030 June 29, 2031 4. Scope of Services Vendor will provide all labor, material, equipment, tools, monitoring, and supervision necessary to maintain and support the fully installed security systems at the VISN 5 office location. The following tasks are to be completed by the vendor in accordance with the SOW: Systems Covered & Monitoring Intrusion Detection, Access Control, Video Surveillance Custom Protection Plans; Standard Monitoring with 24 hour test timer. Central station Signal Receiving and Notification Service: Contractor endeavors to notify Police/Fire and VA contacts upon alarm/trouble/supervisory signals; may phone verify burglar/fire alarms at discretion prior to dispatch. Communications via telephone, Internet, and/or cellular; cellular requires an active data plan. Protection Plan & Warranty Secom Protection Plan: Covers Secom installed parts and labor for natural faults/failures; exclusions include batteries, network issues, vandalism, acts of nature, sabotage, and parts installed by others unless expressly included. After hours calls and issues unrelated to Secom installed parts are billable. Limited Parts Warranty: One (1) year from installation completion; labor excluded; not covering acts of God, misuse, power/phone outages, or customer network changes. 5. Operational Hours & Deliverables Normal service hours: Monday Friday, 7:00 AM 4:00 PM Repairs and or Scheduled Services can be coordinated with the VISN 5 office staff and Contracting Officer Representative. Approved work times for this job shall be normal working hours of 8:00 AM 4:30 PM. Deliverables: Active monitoring with 24 hour test timer; Protection Plan coverage; Project Completion Email Notice upon completion; single deployment training; data sheets/manuals upon request. 6. Service Level Expectations (SLEs) Monitoring Availability: Continuous monitoring subject to communications uptime; Contractor not responsible for outages in VA provided services; signals cannot be received when transmission modes are inoperable/cut. Health Checks: 24 hour test timer; notify trouble/supervisory alarms to VA contacts. Serv…