J063--CCTV Preventive Maintenance and Repair PR - 564-27-1-561-0012view on SAM.gov

Template SOW Service 2026 05 02Page 11 of 11 Statement of Work (SOW) CCTV Preventive Maintenance and Repair Services Veterans Healthcare System of the Ozarks (VHSO) Fayetteville, Arkansas Contractor must furnish all management, supervision, labor, material, equipment, tools, supplies, consumables, parts, and related services, in accordance with the SOW. Services shall include all labor and technical support necessary to inspect, test, clean, adjust, diagnose, maintain, and repair existing CCTV equipment and associated infrastructure. Replacement CCTV equipment and components determined necessary during performance are excluded from the Firm-Fixed-Price maintenance services and shall only be furnished when separately authorized and funded by the Contracting Officer under the applicable replacement-equipment CLIN. GENERAL REQUIREMENTS: Location: 1100 North College Avenue, Fayetteville, Arkansas 72703 Period of Performance: Three hundred sixty-five (365) calendar days. Site Security: Only employees listed by the contractor and approved by the COR shall work onsite. The contractor must ensure their onsite employee list is current at all times and includes all training documents, certifications, and OSHA safety certification cards. Any changes in contractor/subcontractor on site staff must be requested by the contractor to the COR via email. The contractor shall provide the proposed employees name, title, job description, duties on site, and provide training, certification and OSHA safety cards. Duty Hours: Straight time is 0700 to 1600 hours Monday through Friday except for Federally recognized holidays. Overtime is 1600 hours to 0700 hours and all day on Saturdays, Sundays and all Federally recognized holidays. Information Security: The Certification and Accreditation (C&A) does not apply, a Security Accreditation Package is not required. Communication: Effective communication between the Prime Contractor and the Contracting Officer's Representative (COR) is essential to contract performance, continuity of VA operations, security of property, and safety of patients, staff and visitors. The Contractor shall maintain continuous communication with the COR, twenty-four (24) hours a day, three hundred sixty-five (365) days a year at no additional cost to the Government. Failure to comply with any communication requirement stated herein shall constitute a contractual deficiency, shall be documented by the COR, and may be reflected in the Contractor's performance evaluation in accordance with FAR 42.1502. The Contractor shall maintain a dedicated emergency contact phone number, staffed twenty-four (24) hours a day, three hundred sixty-five (365) days a year, by the Prime Contractor Point of Contact or their designated representative. The Contractor shall answer or return all emergency calls to this number within fifteen (15) minutes of receipt. The Contractor shall return all non-emergency phone calls and text messages from the COR or CO no later than 1800…