EEG Enterprises HD492 Annual Support Renewalview on SAM.gov

This is a Notice of Intent, not a request for quotation. No solicitation will be issued, and no quotations will be requested. The Department of Health and Human Services, on behalf of the National Institutes of Health (NIH), Office of Research Services (ORS), Division of Events Management Services (DEMS), intends to award a firm-fixed-price purchase order to AI Media / EEG Enterprises, Inc. for the renewal of HD492 Encoder Pro Basic Annual Support for a 12-month period of performance. The purpose of this requirement is to renew annual support for ten existing NIH-owned EEG Enterprises HD492 Encoder Pro closed caption encoders. The support renewal is required to maintain firmware, software, security updates, telephone and online support, and access to the iCAP delivery system for the Government's existing captioning encoder equipment. The support is necessary to maintain Section 508 compliant closed caption broadcast capabilities for NIH programs and events. The requirement includes support for the following NIH-owned encoders: HD492-1361; HD492-1362; HD492-1363; HD492-1364; HD492-1365; HD492-1367; HD492-1368; HD492-1369; HD492-1370; HD492-4404 The anticipated period of performance is July 20, 2026 through July 19, 2027. Justification for Sole Source AI Media / EEG Enterprises, Inc. is the sole source provider of annual support for AI Media / EEG equipment, including HD492 Encoder Pro encoders. The existing NIH-owned HD492 encoders require manufacturer-provided support to ensure continued functionality, access to required firmware and software updates, security updates, telephone and online support, and access to the iCAP delivery system. The HD492 Encoder Pro is a broadcast-standard 1RU SDI caption encoder used for closed captioning and caption display. The equipment supports HD video standards up to 1080P on 3 Gbps SDI transport and is used to support NIH broadcast and streaming requirements. The CaptionCast feature creates a separate caption stream for local venue monitor display and for attendees to display captions on personal devices. AI Media / EEG Enterprises, Inc. is uniquely qualified to provide the required annual support because it is the manufacturer and sole source provider for annual support for the existing AI Media / EEG equipment. The Government's existing captioning encoder environment is already built around the HD492 Encoder Pro hardware. Support from another manufacturer or vendor would not provide the same firmware, software, security updates, iCAP access, or manufacturer support required for the existing encoders. The current support coverage for the installed systems has expired, and renewal is required to support operating system upgrades needed to meet current NIH security standards for IT networked equipment. Failure to renew the support may affect NIH Events Management's ability to successfully broadcast programs and events within current security standards and may impact NIH's ability to provide Section 508 compliant …