Requirements The Contractor shall provide all labor, material, and equipment necessary to maintain and provide preventive maintenance for one government-owned Sony LE MA900/0714076 for sorting cancer patients' cells used for ongoing clinical trial research. All maintenance services should be performed on-site in accordance with the manufacturer's standard commercial maintenance practices. PREVENTIVE MAINTENANCE The Contractor shall perform 3 planned preventive maintenance during the contract period. Technically qualified factory-trained personnel shall perform Service. Service shall consist of thorough cleaning, calibration, adjusting, inspection, and testing of all equipment in accordance with the manufacturer's latest established service procedures. All equipment shall be operationally tested through at least one (1) complete operating cycle at the end of the preventive maintenance inspection to ensure optimum and efficient performance. EMERGENCY SERVICE On-site, emergency repair service visit shall be provided during the term of this contract at no additional cost to the government. Emergency services shall be provided during normal working hours, Monday through Friday, excluding Federal Holidays. Upon receipt of notice that any part of the equipment is not functioning properly, the Contractor shall provide a one (1) hour initial response with a four (4) hour on-site response from a qualified factory-trained service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall not replace the necessity for planned preventative maintenance. All labor and travel will be included. 3.3 REPLACEMENT PARTS The Contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. Parts shall be new to the original equipment specifications. Parts will be delivered the next day. 3.4 SOFTWARE UPDATES/SERVICE The Contractor shall provide Software Service and updates in accordance with the manufacturer's latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for troubleshooting for the instrument and clinical application support (M-F 8 am-9 pm), excluding Federal holidays. Remote service support for software and instrument calibration shall be provided by Sony Biosciences at no additional cost. 3.5 SERVICE EXCLUSIONS The Contractor shall not be responsible for any repairs nec…